T&Cs

Your reservation is a legally binding contract and by making a reservation you are agreeing to comply with our Terms & Conditions as set out below.

GENERAL TERMS

1. You must be aged 18 years or over when the booking is made.

2. We reserve the right to refuse any booking for any lawful reason.

3. Bookings for stag and hen parties are not permitted without prior consent. These bookings may be subject to additional terms and conditions including an enhanced security deposit. This being the case we may need to seek further information from you on receiving enquiries or bookings for group parties.

4. You may occupy the property for the purpose of a holiday only (as defined in the Housing Act 1988, Schedule 1, Paragraph 9) and it is understood that no assured short hold tenancy, statutory periodic tenancy or any other type of tenancy will arise other than a holiday letting.

BOOKING PROCEDURE

1. A deposit of 50% of the total rental cost of the property must be made at the time of the provisional booking.

2. Bookings made within six weeks of the arrival date at the property must be paid in full at the time of the provisional booking.

3. Once the provisional booking has been accepted and all payments then due have been made, we will send you confirmation by email that the booking is confirmed. Please contact us immediately if any information which appears on the booking confirmation is incorrect or incomplete.

4. The balance and security deposit must be paid in full in cleared funds six weeks prior to your date of arrival at the property. A reminder will be sent to you by email one week before this date. Failure to comply with our payment terms may lead to the booking being treated as cancelled whereupon our standard cancellation terms will apply (see paragraph 10 below).

5. A non-refundable booking fee is payable at point of booking.

PRICE AND PAYMENT

1. Our quoted prices are for accommodation only and include VAT, cleaning on departure, bed linen and towels, electricity, gas, water, central heating, and hot tub heating (where applicable).

2. Payments can be made in UK sterling by bank transfer, credit, or debit card. You will reimburse us for any charges raised against us for handling overseas bank transfers or other payments.

3. We reserve the right to amend prices on the website due to errors or omissions. We will notify Customers of any changes as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.

SECURITY DEPOSIT

1. A security deposit of £250 for up to 3 bedroom apartments and £500 for 6/7 bedroom property is required 1 week prior to booking.

2. A security deposit is required to cover the cost of any damage, breakages or missing items at the property, its contents, or grounds. This includes additional cleaning required (over the time allowed for a standard departure clean), replacement of lost or non-returned keys (and replacement of locks if necessary), a penalty fee and the cost of professionally cleaning the soft furnishings where the no smoking rule has been ignored, replacement of soiled mattresses, late departure (if not agreed), over occupancy of guests or taking pets into a property.

3. An enhanced refundable security deposit may be required for certain types of booking including events, large parties, festive bookings and group bookings such as Hen/Stag parties

4. If you fail to pay the security deposit on request, we reserve the right to treat the booking as cancelled whereupon our standard cancellation terms will apply (see paragraph 10 below).

5. In the event of minor breakages (e.g. glasses), the item(s) should be replaced like for like or cash left for replacement.

6. We will inspect the property after your departure and notify you of any damage or breakages noted along with images provided within 3 days of your departure from the property.

7. You will only be notified if there is cause to charge any proportion of the security deposit.

8. The costs referred to above will be deducted from the security deposit.

9. If the security deposit specified at time of booking is not sufficient to cover the costs referred to above, we will charge the full amount of the security deposit and the balance over and above this sum will be requested in writing and balance required on the date that is 14 days after the amount has been notified to you.

YOUR OBLIGATIONS

1. You must arrive and depart within the check-in and check-out times stipulated for the property unless special arrangements have been agreed in advance. Failure to check out on time may result in a charge of £50 being made to your security deposit.

2. You must keep the property and all furniture, fittings, facilities, equipment, and grounds in the same state of repair and condition as at the date of your arrival and in the same state of general order in which they were found.

3. Mattresses are checked after every booking. In the event of a mattress being soiled, you will be charged for a new mattress or sanitisation if the latter is viable.

4. You will be charged for the cost of replacing bed linen and towels with permanent staining including those from fake tan or make up.

5. The property is strictly no smoking and if you fail to observe this prohibition you may be charged a penalty in addition to the cost for the cleaning of soft furnishings and any other additional cleaning required to remove all traces of smoke from the property.

6. You must promptly report any breakages or damages. You will be responsible for payment of any breakages, loss or damage to the property and/or its grounds or contents caused by you.

7. You are responsible for the neighbourly and appropriate behaviour of your party. Should you or a member of your party abuse the property or display dangerous, disrespectful, unreasonable disturbance or offensive behaviour to us the owners or any neighbours, we reserve the right to require the person(s) concerned to leave the property.

8. You are responsible for you and your party maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between the hours of 11.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property.

9. You must not exceed the maximum number of guests permitted to occupy the property as stated in your booking confirmation, exceed the maximum number of guests the property accommodates or sublet the property.

10. For low occupancy bookings, only the number of bedrooms agreed at time of booking will be made available.

11. If you intend to organise a function (e.g. party, wedding, or other event) at the property, you must seek prior permission from us. A facility fee and/or an increased security deposit may apply.

12. You are not permitted to bring pets into the property.

13. You must not light any candles as these create fire hazards and may invalidate our insurance.

14. In the event of any breach of the obligations of this paragraph 5 you may be asked to vacate the property and in these circumstances the booking contract will come to an end immediately without any refund of payments made by you or any compensation for early termination. You will be liable for any costs or damages stipulated in these Booking Terms and Conditions caused by your breach and such costs and damages can be charged to the security deposit.

OUR OBLIGATIONS

1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the booking contract. However, we do not accept liability for any loss, damage, injury, or death howsoever caused to you (or anyone in your party) or to your vehicles or personal property in circumstances where we have been negligent.

2. Any valuables left at the property are left at your own risk. It is your responsibility to ensure that all doors and windows are closed and locked when leaving the property or when in the grounds. You should take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.

3. We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property.

4. We cannot be held responsible for the failure or interruption of the supply of water, gas, electricity or broadband to the property or the removal of wastewater from the property or for the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and hot tub filtration systems. In such circumstances, we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.

5. We cannot accept any liability where the performance of our obligations to you is affected or prevented by force majeure including an act of God, an act of Government or an act of War. Where force majeure applies we will not be liable to pay for any damage, loss, or expense which you suffer or incur.

ACCESS TO THE PROPERTY

1. We, the Owners, have a right to access the property at any reasonable time during your stay to carry out essential maintenance or undertake essential checks. We will endeavour to give reasonable notice to you if practicable. Gardeners and maintenance staff may also enter the grounds during your stay but will try not to interfere with your enjoyment of the property.

COMPLAINTS

1. In the event that a complaint arises whilst you are on holiday you should first contact us promptly (our details will be found in the Guest Arrival Information or contact us via WhatsApp). It is important that this procedure is followed to allow us the opportunity to investigate the complaint during your holiday and rectify the issue.

2. Complaints received after your holiday will not be accepted if we have not had prior notification of them and been given the opportunity to put matters right.

ALTERATIONS TO A BOOKING

1. Any change to the booking date is at our discretion. Any difference in price must be met by you and there will be no refund due if the new booking is at a lower price. You will only be permitted to move your booking to another date within 12 months of the original booking, subject to availability.

2. If you decided to cut your holiday short for any reason, we will not be able to refund any of the rental fee.

CANCELLATION OF A BOOKING

1. Booking deposits are non-refundable.

2. Cancellation by you of your booking must be given in writing. The effective date of cancellation is the date we receive your notification, and the cancellation charges below will apply.

3. Cancellations made less than 6 weeks prior to the day of check in, will be charged in full.​

4. Cancellations made more than 6 weeks prior to the day of check in will be charged 50% (initial booking deposit)

5. Where bookings have been made with third parties (e.g. Takeaways, transport services,) you may be liable for any cancellation charges set out in their terms and conditions.

6. We strongly recommend that you take out travel insurance which covers you for cancellation when placing a booking. We also strongly recommend that the policy covers you for personal liability claims if accidental damage is caused during your stay.

LIABILITY

1. The use of amenities on the property grounds such as saunas, hot tubs, open fireplaces etc. are used entirely at the users' risk and no responsibility can be accepted for any injuries to persons, or loss, damage to any belongings of persons who use them.

2. There shall be no liability for any claim arising from the act, omission or neglect or default of the Owners unless proved to be done with intent to cause damage or recklessly and with knowledge that loss or danger would probably result.

3. There is an unfenced front garden at both our properties. Please ensure all guests are aware prior to exploring our grounds.

ARRIVAL AND DEPARTURE

1. In order that the property can be thoroughly cleaned and prepared for the next arrival, departure time is 11:00am with arrival being from 4:00pm.

2. Our property is secured with smartlocks. Prior to arrival you will receive a code to gain access. You will also get additional arrival information via email.

PAYING GUESTS ONLY

1. At time of booking you will be asked to provide details of the people staying in the property. Any changes to guest details must be provided prior to your stay.

2. Under no circumstances should any persons other than members of your party/paying guests use the facilities at BASALT Breaks.

3. Visitors and non-paying guests are not permitted within the grounds of the property.

4. In the event of any breach of the obligations of this paragraph 13 you may be asked to vacate the property and in these circumstances the booking contract will come to an end immediately without any refund of payments made by you or any compensation for early termination. reserves the right to refuse admittance/and/or cancel the booking if this condition is not observed.

PERSONAL BELONGINGS

1. Vehicles, baggage and personal belongings are at the guest risk at all times.

2. No responsibility will be accepted for loss or damage to any belongings or its contents.

3. Guests parking on the street in front of The Manse do so at their own risk. There is public parking available at the playing fields across the street, and marked parking in front of Southhill House.

4. Please make every effort to ensure you remove all your belongings at the end of your holiday. We will return lost property items to you on receipt of full payment for the postage required and an additional £5 handling and packing charge.

5. Items not claimed after 28 days will be disposed of.

OWNERS RIGHTS

1. The Owners reserve the right to refuse any booking and also cancel any booking already made, if in its absolute discretion it considers this to be necessary.

2. Where a booking is cancelled, it will make every effort to offer an alternative holiday at no increase in cost and if the Hirer does not accept the alternative holiday offered, the Owners will return to the Hirer the deposit paid and any other sum paid to the Owners by the Hirer.

SMOKING

1. This is a no smoking accommodation. Smoke, heat and CO detectors must not be tampered with or batteries removed. Where the no smoking rule has been ignored the cost of de-fumigating will be passed on to you, and you will be liable for a further penalty fee to cover the cost of professionally cleaning the soft furnishings.

HOT TUB / SAUNA

The management and owners accepts no responsibility for accidents or injury.

1. Safety first. You must follow the detailed user instructions within the guest information section of your booking confirmation. Failure to do so may result in accidents and damages at cost to yourself.

2. Do not use the hot tub/sauna at all if pregnant, suffering with any heath conditions or under the age of 16.

3. Stay hydrated & limit your use. It is vital to drink enough water while bathing. We recommend drinking at least one litre of water during a hot tub/sauna session. We also recommend you limit your time in either the hot tub or sauna to a maximum of 20 minutes.

4. Use the towels provided. For hygiene reasons please ensure you use the Basalt Six towel robes provided particularly in the areas where you will be seated. Please do not not use towels from the bedrooms.

5. Shower first. It is vital that all bathers take a shower before entering and enjoying the hot tub/sauna. Hygiene is of upmost importance. We also recommend that you shower after using the hot tub.

6. No alcohol. The use of alcohol, drugs or medication, before or during spa use is strictly prohibited.

7. No food. Please do not eat whilst bathing. Food particles break down contaminating the water and the internal surfaces of the tub. This causes damage and may become your liability if you eat whilst bathing.

8. No glassware. Glassware is not allowed in the spa area. Please use the plastic glasses provided and do not bring any glassware from the living area into the spa area. Broken glass can cause a risk to people in bare feet.

9. Enter & exit with precaution. Take extra care in the spa area and when entering or leaving the hot tub/sauna as water from the tub can cause the floor to be slippery.

10. No tan, oils or body lotions permitted. Fake tan, oils, lotions must not be worn/used in the spa. These will cause long-term damage to the equipment/pumps and will reduce the effectiveness of the spa sanitiser. Failure to comply could result in closure of the spa during your stay and damage costs.

11. No shaving. Shaving or other acts of personal hygiene are not allowed in the hot tub/sauna.

12. No children. Children under the age of 16 years are not permitted in the hot tub or sauna.

13. When the hot tub is not in use make sure the cover is on and secured.

14. ​he hot tub is emptied, cleaned and refilled after every stay. We will make every effort to ensure the water is up to the correct temperature at check in, however in some circumstances it may take an additional hour or two to get up to 37degrees.

ALTERATION OF BOOKINGS

1. In the interest of continual improvement we reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.

2. We reserve the right to amend prices due to errors or omissions. You will be notified immediately and have the right to cancel the booking if the amended price is significantly higher than the original price quoted and we will refund to you all payments you have made in respect of the booking.

SUMMARY OF YOUR LEGAL RIGHTS

1. We will carry out our obligations to you as set out in these Booking Terms and Condition with the reasonable skill and care to be expected of professional letting agents.

2. For detailed information on your rights as a consumer you can visit the Citizens Advice website www.adviceguide.org.uk

ENTIRE AGREEMENT SERVANCE

1. The booking contract incorporating these Booking Terms and Conditions constitutes the entire agreement between us and supersede any previous agreements or conditions.

2. If a court finds part of these Booking Terms and Conditions to be illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

COVID TERMS & CONDITIONS

The past couple years have been a difficult and challenging time for us all and we trust that your holiday will be a welcome change from everyday life at home.

As an accommodation provider, we take the health and safety of our guests very seriously. We have implemented guidelines based on government advice to re-assure you that your holiday home is safe and comfortable for you and your family.

COVID-19 CANCELLATIONS

1. This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.

2. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.

3. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us due to government lockdown. If your holiday has not started, then we will refund your booking in full* less any costs we have already incurred on your holiday which we cannot recover elsewhere (“*Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. *Direct costs include a 3% fee to cover payment processing and refund fees that are charged to us by our bank and payment provider for every payment taken and refund processed*

4. If you must cancel your stay with us for any other reason our standard cancellation policy applies, and you must have your own insurance policy to reimburse you. There are now insurance companies who will cover cancellations due to COVID-19.

5. If you have not taken out an independent insurance policy to cover this cancellation then we may be able to offer a credit for a future holiday IF we are able to re-let your accommodation. It is therefore in your interest to let us know as soon as possible if you are unable to travel to give us maximum time to try and re-let the accommodation.

COVID-19 PROPERTY CLEANING

1. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Your holiday accommodation will be cleaned in accordance with Government Guidelines

   All hard surfaces disinfected

   All fabric surfaces vacuumed & sprayed with suitable disinfectant spray

   All floors cleaned with appropriate cleaning agents

   All crockery, cutlery, pots, and pans cleaned in dishwasher or washed in hot soapy water

   All outdoor furniture cleaned with appropriate disinfectant sprays

   Cleaning materials are available for you to use during your stay.

   Our housekeepers will have their own cleaning materials which they bring with them on changeover day.

2. The bed linen is professionally laundered at 60 degrees. We ask you kindly to remove the bedding at the end of your stay and leave it on the floor by each bed for the housekeeper to collect.

3. All towels, whether used or not, should also be placed on the floor in one of the shower rooms.

4. Please leave outdoor areas as clean and tidy as you found them on arrival.

The property owners will not accept any responsibility for matters beyond our control or for any COVID-19 related matters that occur whilst you are staying in the property.

HOW TO CONTACT US

1. If you have any questions or queries, please contact us by telephone or text on +44 (0)7747 144 547, and by email kari@basaltgroup.co.uk during your stay.